1. What is iKEY?

iKEY is a comprehensive system developed that provides the following services:

i) Centre Management System : Manage your centre using technology to improve efficiency, reduce paper wastage, and increase customer interaction.

ii) Teachers Mobile Application: Taking attendance on the go with just your mobile phone. Parents will be immediately updated of the attendance status, adding another layer of confidence and a peace of mind

iii) Parents Mobile Application: Parents will be able to track their child’s learning progress, obtain timely update from the centres (announcements, event photos, attendance, etc), view educational videos, view and manage invoices (payment through the mobile app is still not available)


2. What are the key features of CMS?

CMS consists of the following features:

  • 1. Managing teacher’s details
  • 2. Managing student’s details
  • 3. Managing course type
  • 4. Managing invoicing and payment records (payment through mobile app will be coming soon)
  • 5. Report generation
  • 6. Announcement with push notification function to Parents’ App
  • 7. Photo gallery management

3. When can parents and teachers download the mobile app?

The App can be downloaded from Google Play Store and Apple App Store. Just search

- “iKEY Parent” for the parent app

- “iKEY Educator” for the teachers app

- “iKEY Kidz” for the student app


4. Are there any charges to use the mobile application?

The mobile application is free to download and use. However, there will be in app purchases, where certain contents will require purchase before access can be granted.


5. Are there any charges to use the web centre management system (CMS)?

The basic version of the iKEY CMS is free to use. However, you may want to purchase the premium version to enjoy the full functionality and convenience of the iKEY CMS.

The premium version will be available from Q2 2020. Please visit www.ikeyedutech.com.my for more updates.


Please submit any feedback via the following link

https://goo.gl/forms/Mrq8KcDMbUx6ezfB3
Thank you!

1. How do I login iKEY Parent?

If you are the first time user, click “Sign up” to fill up your details.

Login the app once you’ve signed up.


2. How do I pair with my child from the center?

Click your child profile and enter an unique code to link with the centre or scan the QR code provided by the centre for once only (Please get the code from the centre).

After pairing, you will be receiving any updates sent by the centre.


3. How many parent accounts should I sign up if I have more than 1 child?

Just one account. You can pair your children to the centre with different pairing code for each child in the app.


4. What can I get notified about my child in iKEY Parent App?

  • Announcements
  • Invoices
  • Gallery
  • Attendance history
  • Check in & out with body temperature record

5. Can I download any memo/documents in app?

Click this pdf icon on top right corner in app to download all records you need.


6. How to apply my child's leave via iKEY Parent App?

It is under attendance page. Click “Apply Leave” button to continue.


7. What is the minimum supported version of Android and iOS to use iKEY Parent App?

  • iOS – Minimum iOS 10
  • Android – Minimum Android 6.0

8. Who should I contact to when I’m facing problems in the app?

You may report or send an enquiry to us via Feedback and Report in the app. Our friendly support specialist will keep in touch with you very soon.


Please submit any feedback via the following link

https://goo.gl/forms/Mrq8KcDMbUx6ezfB3
Thank you!

1. How do I login iKEY Educator?

You must create the login credentials via your iKEY CMS at first.

Use the login credentials to login the iKEY Educator mobile application.


2. What can the iKEY Educator do for me?

Taking students attendance, body temperature recordings with check in/out info, etc.

Read more at https://www.ikeyedutech.com.my/education-apps.html

Please contact us to brief you the step-by-step guide of each features in the app.


3. How do I create an e-classroom in iKEY Educator?

Under Attendance page, click the “+” icon on the top right corner to create a new classroom and subsequently follow the steps to setup.


4. What is the minimum supported version of Android and iOS to use iKEY Educator?

  • iOS – Minimum iOS 10
  • Android – Minimum Android 6.0

5. Who should I contact to when I’m facing problems in the app?

Please send the enquiry to us via Feedback and Report in the app under your profile. Our friendly support specialist will keep in touch with you very soon.

Please submit any feedback via the following link

https://goo.gl/forms/Mrq8KcDMbUx6ezfB3
Thank you!